Eileen M. Lewis

Alliance Credit Union continues to take strides to build value for our members. Through our ongoing research to evaluate our members’ ever-changing needs, we realize what a crucial role technology plays in the delivery of our products and services.

Internal studies of our delivery systems over the past six months show that an increasing number of transactions are conducted electronically- through our website, mobile application, online, shared branches, surcharge-free ATMs and through our call center. This trend is growing and the credit union is keeping pace by investing in more convenient banking technologies.

Additionally, the changing landscape drives us to create operational efficiencies in order to continue offering modern conveniences at fair prices. It is our responsibility to spend your money wisely and to make decisions in the best interest of all our members. With efficiency in mind, we have carefully evaluated our network of Financial Centers.

As a result, the Board and Management team have made the decision to close our Fremont Financial Center in California. In addition, two small satellite branches located at O’Connor Hospital in San Jose, CA and at the General Electric Plant in Castle Hayne, NC will also be closed. These closures are scheduled to take place on April 19, 2013. No additional branch closures are planned. Based on our members’ needs, our Myrtle Grove Financial Center in Wilmington, NC will be transformed into a Regional Lending Center.

We realize that Alliance members who frequent these locations will be impacted by this change. We want to remind members that they can also conveniently access Alliance through the following channels:

  • Shared branches: More than 6,800 nationwide – Find the closest location to you here.
  • Surcharge-free ATMs: More than 90,000 available - find one here.
  • Website: Apply for a loan or open an account.
  • Online banking: Access accounts, pay bills, transfer funds and more.
    • Online statements and notices
    • FinanceWorks
    • Mobile banking
    • Electronic bill pay
  • Phone Service Center: Representatives are available Monday through Saturday. Please call 800.232.8669.

I hope you find these viable options for your banking needs. If you have comments, we’re listening. Our website has a new member feedback section so you can communicate directly with Alliance management. Thank you for your continued support as we move forward.

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Let us know what you think! We’re listening!

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Union, All Rights Reserved