Fraud Prevention Services
An important part of a solid financial plan is protecting your personal information. That’s why Alliance offers tips, tools and services to help prevent identity theft. From phishing attacks to harmful viruses to stolen debit cards, we’re here to inform you of the latest scams as well as offer services to help prevent identity theft happening to you. If you ever have questions or concerns, please don’t hesitate to call us at 800.232.8669.
Info & Alerts
Protecting Your Information
MasterCard Securecode
Debit Card Monitoring
Additional Resources
Free Credit Reports

Info & Alerts

Known Malware Warning - Online Banking on 04 Jan 2012

The following information was obtained from our Online Banking provider on January 4, 2012. Malware, in the form of a pop-up from CashEdge, is appearing to members after logging into Online Banking. 

If you see this pop-up, DO NOT complete the form. Click outside the white box and close your Online Banking session. Your computer may be infected. We strongly advise running an anti-virus/malware/spyware program to clean your computer. We recommend you change your passwords once your computer is clean.
If you entered information into the form, please contact the Federal Trade Commission (FTC) at 877.438.4338 to file an Identity Theft report.

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Protecting Your Information

Alliance Credit Union takes your online security very seriously. The following information explains how Alliance protects your personal information and what you can do to limit risk.

How does Alliance Credit Union protect your personal information online?
To protect you online, Alliance uses industry-leading best-practices including:
  • Strong passwords that are required to be changed periodically
  • Limited number of login attempts
  • Multifactor authentication and security questions – Our enhanced login security verifies you as the true “owner” of your accounts by not only authenticating your user ID and password, but also by recognizing your computer. You are able to enroll each computer regularly used to conduct online account access by using a one-time registration process. If you are attempting to access your account by using a non-enrolled computer, you will be prompted to answer security questions as an additional line of defense against unauthorized access.
  • Privacy encryption
  • Online Banking will “timeout” after a period of inactivity
  • Sophisticated network security

In addition, Alliance will never:
  • Call, email or otherwise contact you and ask for your user name, password or other Online Banking credentials
  • Contact you and ask for your credit or debit card number, PIN or 3-digit security code

Electronic Funds Transfers
The Electronic Funds Transfer Act is commonly referred to as “Regulation E”. Electronic Funds Transfers services using debit cards, Online Banking, Bill Pay and transactions over the phone have certain protections and liabilities under Regulation E, including:
  • You have the right to receive periodic statements and if your statement shows transfers you did not make, you have 60 days after the statement was mailed to you to tell us. You may authorize periodic or recurring automatic payments from, and deposits into, your account. You have the right to stop payment on regular payments witin three business days or more advance notice.
  • Never keep your PIN with your debit card as you may be liable for unauthorized use. You are liable for all transfers of purchases made via your card, access code or passwords that you authorize or allow. You have no right to stop payment from terminal transactions, as those transactions are immediately deducted from your account.
Tips to keep yourself safe online
An important part of online safety is knowledge. The more you know, the safer you’ll be. Here are some tips to help keep you safe:
  • Set good, strong passwords. A good password is a combination of upper and lower case letters and numbers that are not easily guessed. Change your password frequently. Never write it down or share it with others.
  • Don’t reveal personal information via email. Emails and text messages can be masked to look like they’re coming from a trusted sender when they are actually someone else. Do not send your personal information via email or texting.
  • Don’t download that file! Opening files attached to emails can be dangerous, especially when they’re from someone you don’t know.
  • Links aren’t always what they seem. Never login from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. It’s recommended you type in the URL address directly and then login.
  • Logoff from sites when you are done. It’s recommended you logoff rather than just closing the page.
  • Monitor your account activity. Monitor your account activity regularly either online or by reviewing your statements and report any unauthorized transactions right away.
  • Review your credit report once a year. Your credit report will include identifying information (such as your name, address, Social Security Number and date of birth) as well as details about credit cards and loans in your name and how bills are being paid. Make sure the report is accurate. There are plenty of websites promising free credit reports, but there is only one true free site:
For more information on help protect your self from identity theft, please visit our “Additional Resources” tab.

What to do if you suspect you are a victim of fraud
If you suspect that you are a victim of fraud, notice any suspicious account activity, or experience customer information security-related events, please contact us immediately at 800.232.8669.
MasterCard Securecode
MasterCard® SecureCode™ gives you added security for your online purchases. With Mastercard SecureCode, at the end of each online purchase you sign a receipt with your private SecureCode™. Only you can sign the receipt, thus ensuring a safe online shopping experience.

To learn more, register or access your account, please click here.
Debit Card Monitoring
Fraud Watch is Alliance Credit Union’s ATM/Debit card monitoring service. Fraud Watch is a third party monitoring service that reviews transactions for unusual or suspicious activity. This means if there are out-of the-ordinary transactions your card could be blocked.

If your card is blocked for unusual activity and you miss the monitoring service’s call, use one of these of numbers to verify recent transactions and unblock your card.

Keep these numbers accessible:
866.842.5208 (in the United States)
701.461.2551 (call COLLECT from outside the United States).

If your card is lost call one of these numbers to cancel your card right away:
800.264.5578 (in the United States)
701.461.0621 (call COLLECT from outside the United States)

As always, you can call our Service Center 24-hours a day with any questions at 800.232.8669. – provides practical tips to help you be on guard against internet fraud, secure your computer and protect your personal information. This site is also a great resource to teach kids about online risks. – National Center for Missing & Exploited Children® - The NetSmartz Workshop is an interactive, educational program that provides age-appropriate resources to help teach children how to be safer on- and offline. The program is designed for children ages 5-17, parents and guardians, educators, and law enforcement. – Federal Trade Commission’s ID Theft site – learn how to deter, defend and detect identity theft as well as what to do if your identity is stolen – The President’s Identity Theft Task Force – learn what the government is doing about identity theft – Internet Crime Complaint Center – here you can report internet fraud – Opt-in or opt-out of firm offers of credit or insurance here – Direct Marketing Association’s site to manage your mail
Free Credit Reports
You are entitled to receive one free credit report every 12 months from each of the three nationwide consumer credit reporting agencies– Equifax, Experian, and TransUnion.

These three consumer reporting agencies have set up a central web site, a toll-free telephone number and a mailing address through which you can order your free annual report. To order, visit, call 877.322.8228, or print and complete the Annual Credit Report Request Form and mail it to:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

Do not contact these three consumer reporting agencies individually. Free annual credit reports are available only through the above methods.

When ordering your free report you will be asked to provide your name, address, date of birth, and social security number. In addition, you may be asked to provide further identifying information based on information contained in your credit report.

Only one web site,, is authorized to fulfill orders for the free annual credit report you are entitled to by law. Other web sites that claim to offer free credit reports, free credit scores or free credit monitoring are not part of the legally-mandated free annual credit report program. In some cases, the “free” product comes with strings attached.

For more information, refer to the Federal Trade Commission (FTC) brochure, “Your Access to Free Credit Reports,” available on the FTC’s web site at

Report Identity Theft
If someone has fraudulently used your identity to establish credit, contact your credit union immediately and then report the incident as quickly as possible to each of the consumer reporting agencies:


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Union, All Rights Reserved
Your savings federally insured to at least $250,000 and backed
by the full faith and credit of the United States Government.
National Credit Union Administration, a U.S. Government Agency